Health Care Hotspotting — A Randomized, Controlled Trial Randomized controlled trial of a care management intervention offers important lessons for the field of complex care. Peer-Reviewed Article January 2020
A Novel Intervention for High-Need, High-Cost Patients: A Study of ECHO Care Providing virtual case mentoring to outpatient care teams may reduce unnecessary hospital and emergency department visits for high-need, high-cost patients. Peer-Reviewed Article January 2020
ECHO Care: Providing Multidisciplinary Specialty Expertise to Support the Care of Complex Patients Connecting complex care teams with specialists through videoconferencing can increase their effectiveness in caring for high-need high-cost patients. Peer-Reviewed Article January 2020
Impact of Primary Care Intensive Management on High-Risk Veterans’ Costs and Utilization Supplementing primary care with team-based management. Peer-Reviewed Article June 2019
Case Management in Primary Care for Frequent Users of Health Care Services: A Mixed Methods Study The psychological benefits of case management. Peer-Reviewed Article May 2018
Impact of a Complex Chronic Care Patient Case Conference on Quality and Utilization The case conference approach to caring for complex patients. Peer-Reviewed Article May 2018