A conversation with Dennis Heaphy, MPH, Med, MDiv, policy analyst and health justice advocate at the Massachusetts Disability Policy Consortium, about findings from a study that he co-authored on the impact of engaging members with disabilities in care planning and care coordination.

Highlights key challenges in communicating about complex care and tips from a new resource that can help make it easier to communicate about complex care.

Shares five principles to consider in building a strong partnership with finance leaders to improve complex care programs.

Details recommendations from leaders in the complex care field for selecting measures as part of a strong value case.

Features a conversation with Ateev Mehrotra, MD, MPH, professor of health care policy at Harvard Medical School, that explores opportunities to use value-based payment strategies to support telehealth for people with complex needs.

Lead researchers discuss the evaluation of NavSTAR, an intervention designed to reduce hospital readmissions by combining substance use disorder consultation services with intensive case management and linkages to community resources.

Features the viewpoints of complex care leaders on how the pandemic and efforts to improve health equity have impacted their complex care business models.