Supporting a Culture of Health: Opportunities to Improve Models of Care for People with Complex Needs

Caitlin Thomas-Henkel
Allison Hamblin
Taylor Hendricks
September 2015

This resource is based on phone interviews with health plans, policymakers, researchers, clinicians, and community-based organizations.

  • The report synthesizes successful strategies in six domains: care model enhancements, financing and accountability, data and analytics, workforce development, governance and operations, and policy and advocacy.
  • Key opportunities include strengthening information technology connections across service providers, providing patients with better support in navigating the system, and creating risk-adjustment methods that account for social as well as medical needs.
Posted to The Playbook on
Population Addressed
Adults Under 65 with Disabilities
People with Advanced Illness
Frail Older Adults
People with Multiple Chronic Conditions
People with Behavioral Health and Social Needs
Key Questions Answered
  • What interventions are important for improving care and financing programs for the highest cost patients? 
  • How can workforce development, governance, and policy support better health at lower cost?
Level of Evidence
Expert Opinion
What does this mean?