- What is an effective and compassionate way to have a conversation about serious illness with a patient?
- What are some examples of wording that have been shown to generate positive responses from patients?
This resource provides step-by-step guidance for clinicians engaging in conversation with patients about serious illness.
- The basic steps are: set up the conversation; assess understanding and preferences; share prognosis; explore key topics; close the conversation; document your conversation; and communicate with key clinicians.
- The resource includes examples of patient-tested language for each step. For example: “How much information about what is likely to be ahead with your illness would you like from me?” and “What are your most important goals if your health situation worsens?”